Terms

 

These Terms & Conditions, together with the Particulars set out; supersede any Terms & Conditions previously in use. They are based upon English & Wales / Scottish Law, with any disputes being resolved by the Courts of England & Wales / Scotland.
The term “Supplier” means "Ridge Embroidery", the term “Purchaser” refers to the buyer throughout these Terms & Conditions.
The Supplier reserves the right to “Title of the Goods” until payment is made in full.
No alteration of these Terms & Conditions can be made, unless both parties agree them in writing.
The Supplier reserves the right, at its discretion to change or modify all or part of this agreement at any time.
The Supplier reserves the right to change, suspend or discontinue all or any aspect of www.ridgeembroidery.com at any time without prior notice or liability.
The Supplier reserves the right to change, suspend or discontinue all or any of the product lines it carries, including its cost price, at any time without prior notice or liability.

Despatch and Deliveries Policy:
All Prices quoted are those detailed in the “Suppliers” quotation, including artwork and delivery charges to one or  location within the UK, or unless otherwise stated.
Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally despatched within 14 days unless otherwise stated. If we are unable to despatch your order within 20 working days, we will contact you by e-mail with an estimated despatch date. 
The "Supplier" may experience delays out of their control particularly when sourcing goods from third parties. When and if this event occurs, the “Supplier” will notify the “Purchaser” as soon as is reasonably possible.
All deliveries made to the “Purchaser” should be checked within 24 Hours of the date of delivery.
Failure to complete the checking of the goods delivered and the reporting of any such shortages or damages would be deemed by the “Supplier” that the goods have been accepted by the “Purchaser” complete and unharmed.
All Damages or Shortages should be reported to the “Supplier” within 24 Hours of receipt and must be confirmed in writing.

Prices and Tax:
The price shown for the goods may or may not include postage and packing. The actual charges for postage and packing if any are shown in the Checkout before you are asked to pay for the order.

Customs & Excise:
If purchasing from abroad, HM Revenue & Customs advise people purchasing goods over the internet to be aware that when those goods arrive from overseas they will be subject to customs controls. In some cases this means duty and VAT may be payable.

Payment:
All orders must be paid for in full before they will be sent to you. The "Supplier" does not send orders on approval and does not give credit.

Cancellation & Returns:
As a consumer the "Purchaser" has a legal right under the terms of Distance Selling Act 1998 to a 7 day cooling off period whereby they may at any time cancel their order. If the "Purchaser" decides during this period to cancel their order and it has been shipped to the "Purchaser". The "Purchaser" must immediately at their expense, return it to the "Supplier" in the same condition as it was sent at the "Purchaser". Only if agreed with the "Supplier" in writing may the "Purchaser" return goods after the 7 day cooling off period. The 'Purchaser they will be liable to a £10.00 administration charge for each item returned.
Goods cannot be returned unless it has been agreed with the "Supplier" to do so. Goods will only be refunded if the goods are faulty, in an unsatisfactory condition, or sent in error. An e-mail should be sent to the "Supplier" before returning any goods indicating the reason for the return. The goods should be returned securely. The "Supplier" will notify the "Purchaser" by e-mail of refund once they have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition or sent in error.
Personalised items will not be refunded under any circumstances. Errors in sizing, wording or any other detail supplied by the 'Purchaser' is not the "Suppliers" fault. It is therefore the responsibility of the 'Purchaser' to ensure that all details are correct at the time of ordering. Please note that most items and goods that we purvey are classed as personalised goods as they are individually made to order.

Exceptions to the right to cancel:
Under the Consumer Protection (Distance Selling) Regulations 2000 Section 13 (c): for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Personalised Clothing cannot be returned once ordered under the above directive.
More info about the EU Distance Selling Directive can be found at:
http://www.hmso.gov.uk/si/si2000/20002334.htm

Confidentially:
All confidential information, including payments details are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and only used in accordance with the Data Protection Act. "Ridge Embroidery" is a trading name and any information is be held by the Main Company.
Jurisdiction.
The contract will be governed by the law of England & Wales / Scotland and the parties to the contract submit to the jurisdiction of the respective courts.

Privacy:
The "Supplier" is committed to protecting the "Purchaser" privacy. The "Supplier" will only use the information that it collates about the "Purchaser" lawfully (in accordance with the Data Protection Act 1998) and will not knowing or willingly disclose it to a third party without the "purchaser'" explicit consent or required to do by law.
The "Supplier" collects information about the "Purchaser" for 2 reasons: To process the order or enquiry and to provide the "Purchaser" with the best possible service.
The "Supplier" will give you the chance to refuse any marketing e-mail from them in the future.
The type of information the "Supplier" will collect about the "Purchaser" includes "Purchaser” name, address, phone number and e-mail address.
The "Supplier" will not collect sensitive information about the "Purchaser" without their consent.
The "Supplier" will not send random marketing emails to personal email addresses (spam).
The information the "Supplier" holds will be accurate and up to date. The "Purchaser" can check the information that the "Supplier" holds about them by e-mailing the "Supplier". If the "Purchaser" finds any inaccuracies, the "Purchaser" will delete or correct the record promptly.
The personal information the "Supplier" holds will be held securely in accordance with its own internal security policy and the law.

The "Supplier" may use photographic images and forms of technology of finished products for its own marketing purposes on all forms of self-promotion.
The "Supplier" may use technology to track the patterns of behaviour of visitors to its Web site. This can include using a "cookie" which would be stored on the "Purchaser'" browser. The "Purchaser" can usually modify their browser to prevent this from happening. The information collected in this way can be used for identification unless the browser setting is modified.
Questions/comments about privacy should be e-mailed to
info@ridgeembroidery.com

Security:
All transactions are protected by 128-bit SSL encryption. Question/ comments about security should be e-mailed to info@ridgeembroidery.com

 

Complaint Handling Procedure:
Complaints will be dealt with speedily, fairly and effectively and all information exchanged will be confidential. The "Supplier" guarantees to respond to all complaints within two working days and notify the "purchaser" as to the likely time-scale and progress of the solution. The "suppliers" complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

 Consumer Rights:
Please be aware that this is a legally binding contract. None of the above Terms and Conditions affects your statutory consumer rights.

Company Information:
ridgeembroidery.com & associated sub domains are the trading names of Greenbank (NW) Ltd.
Head Office address and contact;


57 Fleet Street

Ashton under Lyne

Lancashire

OL6 7PG


TEL: 0161 339 0035

Force Majeure:
Neither party will be liable for any delay, loss or damage caused wholly or in part by an "Act of God", Governmental restriction, condition or control or by reason of any act done pursuant to a trade dispute, whether such dispute involves its servants or by reason of any Act, matter or thing, out-with the reasonable control of the company.